DORAVIQUE™
CONTACT SERVICE DESK.
Product questions, order support and after-sales assistance — routed through one service point.
Contact the DORAVIQUE™ customer-support team for assistance with products, orders, payments, shipping, tracking, returns, refunds, incorrect or damaged items and privacy-related requests.
24H
TYPICAL RESPONSE
WITHIN 24 HOURS
DAILY SUPPORT
Recommended for order, return and product-support requests.
Customer-service contact for the DORAVIQUE™ online store.
Available daily. Typical response within 24 hours.
EXISTING
ORDER
REQUEST
QUESTIONS ABOUT AN EXISTING ORDER
Help us locate your order quickly.
When contacting DORAVIQUE™ about an existing order, please include your order number and the email address used during checkout. Providing these details helps our team locate, verify and review your purchase more efficiently.
SERVICE CASE / 02
Problems with your order.
If your DORAVIQUE™ item arrives damaged, defective, incomplete, incorrect, or materially different from the product description, please contact our customer-support team promptly so the issue can be reviewed.
INFORMATION TO INCLUDE
Document the issue.
Your order number.
A clear description of the issue.
Relevant photographs or videos, where appropriate.
A photograph of the shipping label and exterior packaging.
REVIEW & RESOLUTION / 03
Once confirmed, we resolve the case.
After the issue has been reviewed and confirmed, we will provide an appropriate replacement, reshipment, refund or return solution at no additional cost where the issue is attributable to us.
REVIEW
CONFIRM
RESOLVE
PRODUCT CHARACTERISTICS / 04
Small variations may occur.
DORAVIQUE™ products combine solid fragrance with a range of sculptural forms, material finishes and moving or interactive structures. Minor differences between individual pieces may occur and do not necessarily indicate a defect.
Minor differences in surface finish, tone or visual detail may occur.
Solid fragrance surfaces may show slight textural variation.
Rotating, sliding, folding or other moving structures may vary slightly in feel.
Small differences in alignment, resistance or assembly detail may occur.
RETURNS / 05
Contact us before returning.
Please contact the DORAVIQUE™ customer-support team before shipping any merchandise back to us. Once your return request has been reviewed and approved, customer support will provide the appropriate return instructions and return warehouse address.
The registered company address listed below is not automatically the return destination. Always follow the return instructions provided by customer support after approval.
RESPONSE TIME / 06
Most inquiries: within 24 hours.
We aim to respond to customer inquiries within 24 hours. Requests requiring additional investigation with a shipping carrier, payment provider, fulfillment partner, return facility or another relevant service provider may require additional review time.
DAILY SERVICE
08:00 — 22:00
DORAVIQUE™ CUSTOMER SERVICE
Tell us what happened. Include the details. We’ll review the case.
REGISTRY
Business & Contact Information
Official company and customer-support information for the DORAVIQUE™ online store.
DORAVIQUE™ is owned and operated by Beijing Hehe Yeye Health Technology Co., Ltd.
DORAVIQUE™