Return & Refund Policy

DORAVIQUE™

RETURN PROTOCOL / ACTIVE

RETURN & REFUND PROTOCOL.

A structured path from return request to final resolution.

This policy explains the DORAVIQUE™ return window, eligibility requirements, return authorization, damaged or incorrect order procedures, shipping responsibilities, refund timing, exchanges and order cancellations.

RETURN SECTIONS
RMA CONTROL
REFUND RESOLUTION

REQUEST

AUTHORIZE

RETURN

INSPECT

RESOLVE

RETURN
WINDOW
CONTROL

RETURN WINDOW

Eligible returns: 30 calendar days.

Eligible products may be returned within 30 calendar days after confirmed delivery.

To remain within the return period, please contact us before the 30-calendar-day period expires. Return eligibility remains subject to the conditions described in this policy.

RETURN WINDOW 30 Days

Calendar days

START POINT Delivery

Confirmed delivery date

ACTION Contact Us

Before the period expires

OPEN
RETURN
CASE

STARTING A RETURN REQUEST

Contact support before sending anything back.

Before sending an item back, email service@doravique.com.

Your order number.

The name or description of the product you wish to return.

The reason for the return.

Relevant photographs or videos where appropriate.

Photographs of the exterior packaging and shipping label for a damaged, incomplete or incorrect order.

Customer support will review your request and provide the appropriate instructions if the return is approved.

RETURN
ELIGIBILITY
CHECK

RETURN ELIGIBILITY

Preference-based returns should remain returnable.

Except where an item is damaged, defective, incorrect, incomplete or otherwise protected by applicable law, an eligible preference-based return should generally meet the following conditions.

01 Unused

Unused and in its original condition.

02 Complete

Complete, unaltered and not intentionally damaged.

03 Included Parts

All original parts, accessories, inserts and included materials.

04 Packaging

Original protective packaging where reasonably possible.

05 Inspectable

In a condition that allows reasonable inspection or resale.

06 Proof of Purchase

Order number or applicable proof of purchase.

Opening the shipping package does not automatically make a product ineligible for return, provided the product remains complete, unused, undamaged and otherwise satisfies the applicable return conditions.

DORAVIQUE™ solid fragrance objects may include finished metal surfaces, ceramic or resin components, solid fragrance cores, magnetic elements, jewelry-style components and rotating, sliding, folding, reversible or other moving structures. Please handle these surfaces and mechanisms carefully during inspection so the item remains in returnable condition.

SECTION 04 / PRODUCT VARIATIONS & MATERIALS

Small differences do not always mean defect.

DORAVIQUE™ solid fragrance objects use different material finishes, physical structures, fragrance-core surfaces and interactive mechanisms. Minor variation may occur between individual pieces.

01 Finish

Minor differences in surface finish or tone.

02 Texture

Small differences in material or fragrance-core texture.

03 Assembly

Slight differences in alignment or assembly detail.

04 Mechanism

Minor variation in movement, tension or resistance.

Minor differences in finish, texture, color tone, surface detail, assembly, mechanical feel, movement resistance or tactile response are not necessarily defects. Products with rotating, sliding, folding, magnetic, reversible or other interactive structures may also show slight variations in movement, alignment or tension.

If you do not prefer the color, finish, texture, size, mechanical feel, movement resistance, visual style or overall appearance of the item received, you may request a return within the applicable 30-day period. Unless there is a confirmed product or fulfillment problem attributable to us, this will be treated as a preference-based return.

RETURN
ADDRESS
AUTH

RETURN ADDRESS & AUTHORIZATION

Only ship to the approved return destination.

Do not automatically send merchandise to our registered business address.

After your request has been reviewed and approved, customer support will provide the appropriate return warehouse address and return instructions.

RETURN AUTHORIZATION REQUIRED

Unauthorized returns or parcels sent to our registered business address, an incorrect location or another destination not provided by customer support may be delayed, rejected, lost or ineligible for processing.

SECTION 06 / NON-RETURNABLE ITEMS

Some items may not qualify for preference-based return.

Customized or personalized products.

Gift cards.

Products clearly identified as “Final Sale” or non-returnable before purchase.

Items materially altered, misused or damaged after delivery for reasons unrelated to an original product problem.

Products returned with missing parts or in a condition that prevents reasonable inspection.

Discounted or promotional products remain eligible unless clearly identified as “Final Sale” or non-returnable before purchase.

These limitations do not remove consumer rights that applicable law does not permit us to exclude.

SECTION 07 / DAMAGED, DEFECTIVE, INCORRECT OR INCOMPLETE ORDERS

Report confirmed-order problems promptly.

Please inspect your order promptly after delivery. If an item arrives damaged, defective, incomplete, incorrect, or materially different from its description, contact us within 7 calendar days after delivery.

Include your order number, a description of the issue, and clear photographs or videos showing the product, packaging and shipping label where appropriate.

After the issue has been reviewed and confirmed, we will provide an appropriate replacement, refund, reshipment, return or other reasonable solution at no additional cost for an error attributable to us.

DAMAGE / DEFECT
INCORRECT / INCOMPLETE
CONTACT AFTER DELIVERY

08A / PREFERENCE-BASED RETURN

Customer return shipping.

If a return results from a change of mind, personal preference, style or appearance preference, incorrect customer selection, or another reason not attributable to us, the customer is generally responsible for return shipping costs.

Original shipping charges are generally not refundable for preference-based returns.

08B / CONFIRMED DORAVIQUE™ ERROR

No added cost for our confirmed error.

If we confirm that an item was damaged, defective, incorrect, incomplete or materially different due to an error attributable to us, we will provide an appropriate solution without requiring the customer to bear additional costs caused by that error.

Eligible original shipping charges will also be addressed as part of the approved resolution. No restocking fee is charged for an approved return.

SECTION 09 / RETURNING THE PACKAGE

Keep the return traceable.

For preference-based returns, customers should use a reliable, trackable shipping service and retain the shipping receipt and tracking number until the return has been completed.

01 Approved Address

Ship only to the return destination provided by customer support.

02 Trackable Service

Use a reliable service with shipment tracking.

03 Keep Proof

Retain the receipt and tracking number until processing is complete.

DORAVIQUE™ cannot guarantee receipt of a preference-based return package that is shipped without tracking or sent to an address not provided by customer support. The customer is generally responsible for a preference-based return package until it is received at the approved return destination.

SECTION 10 / INSPECTION & REFUND TIMING

Refund follows return inspection.

After an approved return arrives at the designated return location, it may be inspected to confirm that the applicable return conditions have been satisfied.

01 / RECEIVED Return Arrives

The approved return reaches the designated destination.

02 / INSPECTED Conditions Checked

Applicable return requirements may be verified.

03 / APPROVED Refund Authorized

Eligible refund processing begins after approval.

04 / REFUND 5–10 Business Days

Refund is initiated to the original payment method.

Your bank, card issuer or payment provider may require additional time to post the credit after the refund has been issued.

SECTION 11 / REFUND METHOD

Normally returned to the original method.

Approved refunds are normally issued to the original payment method used for the order.

If the original payment method cannot accept the refund, customer support will work with the applicable payment provider to determine an appropriate alternative where permitted.

Depending on the circumstances, product value, shipping costs and nature of the issue, we may determine that a refund or replacement can be provided without requiring the item to be returned. This decision is made by customer support after reviewing the request.

SECTION 12 / EXCHANGES

Exchanges depend on availability.

Exchanges depend on current inventory and product availability. Minor differences in finish, tone, texture, assembly, movement resistance or tactile feedback may occur between individual pieces.

DORAVIQUE™ objects with rotating, sliding, folding, magnetic, reversible or other interactive structures may also vary slightly in movement, alignment or tension.

If a direct exchange is unavailable, we may ask you to complete an approved return and place a new order for the desired product.

SECTION 13 / ORDER CANCELLATION

Request cancellation as early as possible.

Cancellation requests should be submitted as soon as possible after an order is placed.

We will make reasonable efforts to cancel an order before fulfillment begins. Cancellation cannot be guaranteed after processing, fulfillment, packaging, shipment preparation or dispatch has started.

No cancellation fee is charged when an order is successfully canceled before fulfillment.

ASAP

REQUEST EARLY
BEFORE FULFILLMENT
NO CANCELLATION FEE

SECTION 14 / CONSUMER RIGHTS

Applicable legal rights remain protected.

This policy is intended to explain our standard return and refund procedures. It does not limit rights or remedies that cannot lawfully be excluded under applicable consumer-protection law.

RETURN & REFUND SUPPORT