DORAVIQUE™
PAYMENT PROTOCOL / ACTIVEPAYMENT & SECURITY.
Clear checkout information, secure payment handling and practical transaction guidance.
This page explains how payment methods, authorization, checkout security, order totals, discounts, payment status and transaction questions are handled when purchasing from DORAVIQUE™.
09
PAYMENT SECTIONS
CHECKOUT PROTOCOL
TRANSACTION SECURITY
PAYMENT
METHOD
SELECTION
PAYMENT METHODS
Available options appear at checkout.
The payment methods currently available for your purchase are displayed during checkout. Available options may vary depending on your location, currency, device, order details, and the payment services enabled when your order is placed.
Please select one of the payment methods shown at checkout and follow the applicable instructions to complete your purchase.
AUTH
VERIFY
REVIEW
PAYMENT AUTHORIZATION & VERIFICATION
Transactions may require verification.
Orders may be subject to transaction authorization, identity or payment verification, and fraud-prevention review before they are accepted or fulfilled.
A bank, card issuer, or payment provider may request additional verification, decline a transaction, or place a temporary authorization hold on your account. These decisions and authorization-hold periods are controlled by the applicable financial institution or payment provider.
The transaction may require authorization before acceptance.
Identity or payment verification may be requested where applicable.
Holds and declines are controlled by the applicable payment provider.
SECTION 03 / CHECKOUT SECURITY
Payment information stays within the checkout process.
Checkout is processed through Shopify together with applicable payment providers using technical and organizational security measures intended to protect transaction information.
DORAVIQUE™ does not store complete credit or debit card numbers on its own servers. Payment information is handled by Shopify and the applicable payment service providers involved in processing the transaction.
DORAVIQUE™ will not ask you to email your complete credit card number, debit card number, card security code, or online banking password.
SHOPIFY CHECKOUT
PAYMENT PROVIDERS
TRANSACTION SECURITY
ORDER
TOTAL
REVIEW
PRICES & FINAL ORDER TOTAL
Review the final amount before payment.
Before payment is submitted, checkout displays the applicable product prices, shipping charges, taxes where applicable, discounts, and your final order total.
Prices on doravique.com are displayed in U.S. dollars (USD) unless another currency is clearly shown.
Please review your products, quantities, shipping information, discounts and final total carefully before completing payment.
SECTION 05 / FINANCIAL-INSTITUTION CHARGES
Some fees may come from your bank or provider.
Your bank, card issuer, or payment provider may separately impose foreign-exchange, international transaction, currency-conversion, or other financial-institution fees.
These charges are determined and collected by the applicable financial institution or payment provider and are not charged or controlled by DORAVIQUE™.
SECTION 06 / DISCOUNT CODES & PROMOTIONS
Apply before checkout is completed.
Valid promotional or discount codes should generally be entered before checkout is completed. Please confirm that the applicable discount is reflected in your order total before submitting payment.
Promotions may be subject to expiration dates, product eligibility, minimum purchase requirements, exclusions, usage limits, availability, or other conditions presented with the applicable offer.
SECTION 07 / PAYMENT STATUS
Declined, pending or duplicate charges.
Payment status can sometimes reflect authorization activity rather than a completed transaction. Review the specific situation below before taking further action.
Declined
Verify your billing information and contact your bank or payment provider if necessary.
Pending
A pending amount may represent a temporary authorization rather than a completed charge.
Duplicate
If you believe you were charged more than once, contact us with your order number and relevant transaction details.
SECTION 08 / ORDER CONFIRMATION
Successful orders generate confirmation.
After an order is successfully submitted, an order confirmation will normally be sent to the email address provided during checkout.
If you do not receive a confirmation email, please check your spam or junk folder and confirm that the email address entered at checkout was correct. You may also contact customer support for assistance.
ORDER SUBMITTED
EMAIL GENERATED
CONFIRMATION SENT
SECTION 09 / PAYMENT QUESTIONS
Something doesn’t look right? Send us the details.
If you believe a payment was charged incorrectly or you have a question about checkout, email service@doravique.com. Please include your order number where available, along with a clear description of the issue. For your security, do not include complete credit card or banking information in your email.
EMAIL PAYMENT SUPPORTREGISTRY
Business & Contact Information
Official company and customer-support information for the DORAVIQUE™ online store.
DORAVIQUE™ is owned and operated by Beijing Hehe Yeye Health Technology Co., Ltd.
DORAVIQUE™