Shipping Policy

DORAVIQUE™

LOGISTICS CONTROL / ACTIVE

SHIPPING CONTROL SYSTEM.

From order processing to final delivery — every stage has its own route.

This Shipping Policy explains order processing, estimated delivery, shipping charges, fulfillment, tracking, address changes, delivery exceptions and international shipping for purchases made through DORAVIQUE™.

SHIPPING SECTIONS
ROUTE CONTROL
DELIVERY SUPPORT

ORDER

PROCESS

DISPATCH

TRANSIT

TRACK

DELIVER

ORDER
PROCESSING
QUEUE

ORDER PROCESSING

Preparation begins after payment confirmation.

After payment confirmation and any necessary order verification, orders are normally prepared within 2–4 business days.

During holidays, promotional events, or periods of unusually high order volume, processing may require up to 5 business days.

Business days generally exclude Saturdays, Sundays and applicable public holidays. Processing time and carrier transit time are separate periods.

NORMAL PROCESSING 2–4

Business days

HIGH VOLUME Up to 5

Business days

IMPORTANT Separate

Processing and transit are different periods.

U.S.
TRANSIT
RANGE

ESTIMATED U.S. DELIVERY

Standard U.S. transit: generally 10–15 business days.

For standard shipping to supported United States addresses, estimated carrier transit time is generally 10–15 business days after dispatch.

The estimated total time from placing an order to delivery therefore includes both order processing and carrier transit time.

Delivery estimates are expected ranges and are not guaranteed arrival dates. Weather, carrier disruption, holidays, customs procedures, remote destinations, or other circumstances outside our reasonable control may affect delivery.

DISPATCH Day 0

ESTIMATED Transit

U.S. RANGE 10–15 Business Days

SHIPPING
RATE
CALCULATION

SHIPPING CHARGES

Shipping cost is calculated at checkout.

Available shipping methods and applicable shipping charges are calculated and displayed during checkout based on the destination and available delivery service.

You will have an opportunity to review the applicable shipping cost and final order total before submitting payment.

FULFILL
ORIGIN
ROUTING

FULFILLMENT & SHIPPING ORIGIN

Shipment origin may vary by order.

Depending on inventory availability, product location, package requirements and delivery destination, orders may be fulfilled from our facilities or designated fulfillment partners.

The physical shipping origin shown on a parcel may therefore differ from the registered business address of Beijing Hehe Yeye Health Technology Co., Ltd.

Products from the same order may occasionally be shipped separately and may receive different tracking numbers.

SECTION 05 / TRACKING YOUR SHIPMENT

Tracking begins after dispatch.

Once an order has been dispatched and tracking information becomes available, a shipping confirmation containing the available tracking details will normally be sent to the email address entered during checkout.

01 / DISPATCH Order Leaves Fulfillment

The parcel is prepared for carrier movement.

02 / LABEL Tracking Created

A tracking number may be generated before movement appears.

03 / CARRIER First Scan

The carrier may require additional time before the first update appears.

04 / ROUTE Transit Network

Carrier selection may vary by product, origin, destination and service.

ADDRESS
VERIFY
BEFORE

SHIPPING ADDRESS CHANGES

Check the address before submitting.

Please review your name, delivery address, apartment or unit number, postal code and contact information carefully before submitting your order.

01 Name

02 Street Address

03 Apartment / Unit

04 Postal Code

05 Contact Details

If you discover an error after ordering, contact service@doravique.com as soon as possible. We will make reasonable efforts to update the address before fulfillment begins, but a change cannot be guaranteed after processing or shipment preparation has started.

Reasonable reshipping costs may apply when an incorrect, incomplete or undeliverable address supplied by the customer causes a parcel to be returned and shipped again.

SPECIAL
ADDRESS
SUPPORT

P.O. BOXES, APO/FPO & U.S. TERRITORIES

Availability depends on the delivery network.

Availability for P.O. boxes, APO/FPO addresses and United States territories depends on the product, destination and carriers available at the time of purchase.

If an address is supported, the available shipping option will normally appear during checkout. If no shipping option appears, we may be unable to deliver to that address.

08 / DELAYED TRACKING

Inactive Tracking

Temporary gaps in tracking updates may occur while a parcel moves between facilities, carriers or shipping networks.

If tracking has not updated for an extended period or the shipment appears significantly delayed, contact us with your order number. We will review the available information and, where appropriate, work with the carrier or fulfillment provider to investigate.

09 / LOST SHIPMENT

Parcel Loss

If a package appears to have been lost while in transit, please contact customer support with your order number.

After tracking information and shipment circumstances have been reviewed, we will provide an appropriate replacement, refund, reshipment or other reasonable solution where the loss is confirmed.

10 / DELIVERED STATUS

Delivered, Not Received

If tracking shows “Delivered” but you cannot locate the parcel, first check the delivery area, mailbox, household members, building reception, neighbors and the carrier where appropriate.

A carrier’s “Delivered” status does not automatically prevent us from reviewing a delivery claim. If the package still cannot be located, contact us with your order number.

DAMAGE
ISSUE
REVIEW

DAMAGED, INCOMPLETE, OR INCORRECT ORDERS

Document the issue so we can review it.

Contact us promptly if your order arrives damaged, incomplete, incorrect, or materially different from its product description.

Because DORAVIQUE™ offers solid fragrance objects with different forms, weights, material finishes, fragrance-core structures and moving or interactive components, packaging and protective materials may vary by item.

Your order number.

A clear description of the issue.

Photographs or videos showing the item and issue.

A photograph of the exterior packaging and shipping label.

After an issue attributable to us has been reviewed and confirmed, we will provide an appropriate replacement, refund, reshipment, or return solution without requiring you to bear additional costs caused by that error.

Product variation notice: Minor differences in finish, texture, tone, surface detail, fragrance-core appearance, assembly, movement resistance or tactile feedback may occur between individual pieces. Products with rotating, sliding, folding, magnetic, reversible or other interactive components may also show slight variations in movement, alignment or tension. These variations are not necessarily considered damage or product defects.

SECTION 12 / INTERNATIONAL DELIVERY & IMPORT CHARGES

International availability is shown at checkout.

DORAVIQUE™ primarily serves customers in the United States. Where delivery to another destination is available, the applicable shipping options will be displayed during checkout.

An international destination may impose customs duties, import taxes, brokerage fees, or similar charges.

Unless checkout clearly states that these costs are included, charges imposed by a government, customs authority, carrier, or broker are generally the recipient’s responsibility.

INTERNATIONAL
CUSTOMS
IMPORT FEES
DESTINATION RULES

DORAVIQUE™ / SHIPPING SUPPORT

Tracking stopped? Parcel missing? Tell us the route.

Contact service@doravique.com with your order number and a clear description of the shipping issue. Where appropriate, we will review the available tracking information and work with the relevant carrier or fulfillment provider.

CONTACT SHIPPING SUPPORT

DV OFFICIAL
REGISTRY